918kiss
Privacy Policy
This Privacy Policy explains how 918kiss collects, uses, stores, shares, and protects your personal data when you use our online casino platform. We are committed to handling the information of our Pakistani players with transparency, security, and respect.
Privacy at a Glance
Six Things You Should Know About 918kiss Privacy
These cards summarise our core privacy principles. The full legal text in the policy sections below governs in all cases.
918kiss collects the minimum personal data required to operate the platform — your Pakistani mobile number, password, transaction history, game activity, and CNIC details for verified accounts. We do not collect data beyond what is necessary for platform operation, regulatory compliance, and fraud prevention.
918kiss does not sell, rent, or commercially transfer your personal data to any third party. Data is shared only with payment processors (Easypaisa, JazzCash, HBL, and others), identity verification providers, and regulatory bodies — all strictly for the purpose of operating the 918kiss platform and meeting legal obligations.
All data exchanged between your device and 918kiss — including login credentials, PKR transaction details, and personal information — is protected by 256-bit SSL encryption. Data stored on 918kiss servers is encrypted at rest using industry-standard protocols. Your CNIC data and financial records are never stored in plain text.
918kiss respects your right to access the personal data we hold about you, correct inaccurate information, and request data deletion where no legal retention obligation applies. Submit data access or deletion requests by emailing [email protected] with your registered mobile number and the specific request.
918kiss uses essential cookies to maintain your login session and platform preferences. Optional analytics cookies — which we use to understand how Pakistani players navigate the platform so we can improve it — can be declined without affecting core platform functionality. No third-party advertising cookies are deployed on 918kiss.
918kiss retains account data for 5 years following account closure to meet anti-money laundering and regulatory record-keeping obligations. Transaction records are retained for the same period. Game activity data beyond 12 months is anonymised. You will be notified of any change to these retention periods.
01 Introduction
918kiss ("we", "us", "our") is an online gaming platform accessible at 918kiss.bingo, primarily serving players in Pakistan. We understand that the privacy and security of your personal data is important to you, and we take our obligations as a data controller seriously.
This Privacy Policy describes the types of personal data 918kiss collects from players ("you", "your") when you register an account, make deposits or withdrawals in PKR, play games, interact with our support team, or otherwise use the 918kiss platform. It also explains how we use that data, who we may share it with, how we protect it, and what rights you have over your own information.
This Privacy Policy is incorporated by reference into the 918kiss Terms & Conditions. By registering an account or continuing to use the 918kiss platform, you confirm that you have read and understood this Privacy Policy and consent to the data processing activities described herein.
02 Personal Data We Collect
918kiss collects the following categories of personal data:
| Category | Data Type | Examples |
|---|---|---|
| Account Data | Identity | Pakistani mobile number, full name (on verification), password hash, date of registration |
| Verification Data | KYC | CNIC number, CNIC document image, selfie photograph (where requested for enhanced verification), residential address |
| Financial Data | Transactional | PKR deposit amounts and timestamps, PKR withdrawal requests and amounts, payment method identifiers (Easypaisa wallet ID, JazzCash number, bank account last 4 digits) |
| Game Activity | Behavioural | Games played, wager amounts in PKR, session duration, win/loss history, bonus usage, VIP tier progress |
| Technical Data | Device | IP address, device type (Android/iOS/desktop), browser type and version, mobile network (Jazz/Zong/Telenor/Ufone), approximate geographic location derived from IP |
| Communications | Support | Live chat transcripts, email correspondence with [email protected], dispute or complaint records |
| Cookie Data | Session | Session tokens, platform preference settings, analytics data (if consented) |
918kiss does not collect data relating to race or ethnicity, religious beliefs, political opinions, health data, or biometric identifiers beyond CNIC photographs used strictly for age and identity verification.
03 How We Collect Your Data
3.1 Data You Provide Directly
The majority of your personal data is provided by you directly at the point of registration, during the CNIC verification process, when you contact support, or when you submit a deposit or withdrawal request. This includes your Pakistani mobile number, password, CNIC details, and any correspondence you send to the 918kiss support team.
3.2 Data Collected Automatically
When you use the 918kiss platform, we automatically collect technical data — including your IP address, device type, browser details, and session information — through standard web server logs and session management cookies. This data is used for security monitoring, fraud detection, and platform optimisation.
3.3 Data from Payment Processors
When you make a deposit or withdrawal via Easypaisa, JazzCash, HBL, UBL, MCB Bank, Bank Alfalah, Meezan Bank, SadaPay, or Raast, the relevant payment processor may share transaction confirmation data with 918kiss — including the transaction reference number, amount in PKR, and a partial identifier for your payment account. 918kiss does not receive or store full bank account numbers, full CNIC-linked mobile wallet credentials, or banking PINs.
3.4 Identity Verification Providers
For enhanced identity verification, 918kiss may use a third-party KYC service provider that processes your submitted CNIC image and, where applicable, a selfie photograph to confirm document authenticity. The KYC provider operates under a data processing agreement with 918kiss and processes data only for verification purposes.
04 How We Use Your Personal Data
918kiss uses your personal data for the following purposes:
- Account management: Creating and maintaining your 918kiss account, processing login authentication, and managing your PKR wallet balance.
- Payment processing: Facilitating PKR deposits and withdrawals through your chosen payment method, and maintaining transaction records for financial reconciliation.
- Identity verification: Conducting CNIC-based age and identity verification to comply with the 18+ requirement and anti-money laundering obligations applicable to international gaming platforms.
- Fraud and security: Monitoring account activity to detect unauthorised access, suspicious transaction patterns, bonus abuse, and multi-account violations.
- Platform operation: Delivering the game library, live dealer streams, sports betting markets, and all other 918kiss services to your device.
- Customer support: Responding to your enquiries, resolving disputes, and providing live chat assistance in English, 24 hours a day.
- Responsible gaming: Monitoring game activity for signs of problem gambling behaviour and presenting responsible gaming prompts or intervention where appropriate.
- Regulatory compliance: Maintaining records required under the anti-money laundering and know-your-customer obligations of the jurisdiction in which 918kiss holds its operating licence.
- Platform improvement: Analysing anonymised game activity and navigation data to improve the 918kiss user experience for Pakistani players.
- Marketing communications: Sending promotional communications about 918kiss bonuses, reload offers, and VIP programme updates to players who have opted into marketing messages. You may opt out at any time by contacting [email protected].
05 Legal Basis for Processing
918kiss processes your personal data on the following legal grounds:
- Contract performance: Processing your data is necessary to provide the 918kiss platform services, including account management, game access, and payment processing, as described in the Terms & Conditions you accepted at registration.
- Legal obligation: Processing CNIC data and maintaining transaction records is required to comply with anti-money laundering regulations and the regulatory requirements of the jurisdiction governing the 918kiss operating licence.
- Legitimate interests: Processing technical and device data for security monitoring, fraud detection, and platform optimisation serves the legitimate interests of 918kiss and its player community in maintaining a secure and fair gaming environment.
- Consent: Optional analytics cookies and marketing communications are processed based on your consent, which you may withdraw at any time without affecting your access to platform services.
06 Data Sharing and Disclosure
6.1 Third-Party Service Providers
918kiss shares personal data with carefully selected third-party service providers who process data on our behalf under binding data processing agreements. These providers include payment processors (Easypaisa, JazzCash, and domestic bank partners), identity verification services, cloud infrastructure providers, and the live dealer game providers whose content appears on the 918kiss platform. All such providers are contractually prohibited from using your data for any purpose beyond the specific service they provide to 918kiss.
6.2 Regulatory and Legal Disclosure
918kiss may disclose personal data to regulatory authorities, gaming licensing bodies, financial intelligence units, or law enforcement agencies when required to do so by applicable law or pursuant to a valid legal process. 918kiss will, where legally permitted, notify you of any such disclosure request.
6.3 No Sale of Personal Data
918kiss does not sell, rent, exchange, or otherwise commercially transfer your personal data to any third party for their own marketing, profiling, or commercial use. This commitment applies regardless of the commercial value of the data involved and will not change without explicit notice and renewed consent from affected players.
07 Data Security
918kiss implements a comprehensive suite of technical and organisational security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction:
- 256-bit SSL/TLS encryption for all data in transit between your device and 918kiss servers.
- Encryption at rest for all sensitive stored data, including CNIC information, financial records, and password hashes.
- Access controls: Personal data access within 918kiss is restricted to staff who require it to perform their job function. All staff with data access receive privacy and security training.
- Two-factor authentication: All 918kiss player accounts are protected by OTP-based two-factor verification on new device logins, reducing the risk of unauthorised account access.
- Intrusion detection: 918kiss operates network monitoring systems that detect and alert on unusual access patterns, attempted breaches, and brute-force login attempts.
- Regular security reviews: 918kiss conducts periodic security assessments and penetration testing of platform infrastructure.
08 Data Retention
918kiss retains personal data for the following periods:
- Active account data: Retained throughout the lifetime of your 918kiss account.
- Post-closure retention: Following account closure, 918kiss retains account data (including CNIC verification records and transaction history) for 5 years to satisfy anti-money laundering record-keeping requirements and to facilitate any regulatory inquiries during that period.
- Transaction records: All PKR deposit and withdrawal records are retained for 5 years post-transaction.
- Game activity data: Detailed game records are retained for 12 months and thereafter anonymised. Anonymised aggregate data may be retained indefinitely for statistical purposes.
- Support communications: Live chat transcripts and email correspondence are retained for 3 years to support dispute resolution processes.
- Cookie and session data: Session cookies are deleted when you close your browser. Analytics cookies, if consented, are retained for 13 months.
At the end of the applicable retention period, personal data is securely deleted or anonymised. If you request early deletion of your data and no legal retention obligation applies, 918kiss will action the deletion within 30 days of receiving your request.
09 Cookies and Tracking Technologies
9.1 Essential Cookies
918kiss uses essential cookies that are strictly necessary for the platform to function. These include session cookies that maintain your login state, security tokens that protect against cross-site request forgery, and preference cookies that remember your game display settings. Essential cookies cannot be disabled without materially impairing the platform experience.
9.2 Analytics Cookies
With your consent, 918kiss uses analytics cookies to understand how players navigate the platform — which game categories are most visited, how registration flows are completed, and where players encounter friction. This data is used exclusively to improve the 918kiss platform for Pakistani users. Analytics cookies are optional and declining them has no effect on your ability to access games, make deposits, or withdraw winnings.
9.3 No Advertising Cookies
918kiss does not deploy third-party advertising or tracking cookies. No data about your 918kiss activity is shared with advertising networks, social media platforms, or any external party for the purpose of targeted advertising.
9.4 Managing Cookie Preferences
You can manage cookie preferences through the cookie settings panel accessible in the footer of the 918kiss platform. Most browsers also allow you to block cookies through browser settings — refer to your browser's help documentation for instructions specific to Chrome, Safari, Firefox, or Samsung Internet.
10 Your Data Rights
As a 918kiss player, you have the following rights with respect to your personal data. To exercise any of these rights, contact us at [email protected] with your registered mobile number and a description of your request. We will acknowledge your request within 5 business days and action it within 30 days.
Data Subject Rights
Your Rights Over Your Personal Data
918kiss respects your right to understand and control how your personal data is used. The rights below are available to all registered Pakistani players.
Request a copy of all personal data 918kiss holds about you. We will provide a structured data export within 30 days of a verified request.
Request correction of inaccurate personal data. For example, if your name was recorded incorrectly during CNIC verification, we will correct it upon your request and supporting documentation.
Request deletion of your personal data where no legal retention obligation applies. Regulatory record-keeping requirements mean some data (transaction history, CNIC records) must be retained for 5 years post-closure.
Request that we restrict the processing of your data — for example, while a rectification request is being resolved or while you contest the accuracy of data we hold.
Request your personal data in a structured, machine-readable format (CSV or JSON) so that you can transfer it to another service provider.
Object to processing of your data based on legitimate interests, including processing for marketing communications. We will cease processing within 5 business days of a valid objection.
Where processing is based on your consent (analytics cookies, marketing messages), you may withdraw consent at any time. Withdrawal does not affect the lawfulness of processing before withdrawal.
If you believe 918kiss has handled your personal data improperly, you may submit a formal complaint to us at [email protected] or to the relevant data protection authority in your jurisdiction.
11 Children and Minors
The 918kiss platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. Age verification through CNIC review is required for all accounts that request a withdrawal, and 918kiss monitors registration patterns for indicators of underage access.
If you believe a minor has accessed the 918kiss platform, please contact us immediately at [email protected]. Upon confirmation that an account was registered by a person under 18, the account will be permanently suspended, all balances will be voided, and any data associated with the account will be deleted in accordance with our data retention policy.
Parents and guardians in Pakistan are encouraged to use parental control software to prevent underage access to online gaming platforms. A number of freely available parental control applications are compatible with both Android and iOS devices used on Jazz, Zong, Telenor, and Ufone networks.
12 Third-Party Links and Services
The 918kiss platform does not contain links to external third-party websites. However, payment processing is conducted through third-party financial service providers — Easypaisa, JazzCash, SadaPay, Raast, HBL, UBL, MCB Bank, Bank Alfalah, and Meezan Bank. When you initiate a deposit or withdrawal, you interact with these providers' own payment interfaces, which are governed by their own respective privacy policies.
918kiss is not responsible for the privacy practices of third-party payment providers. We encourage you to review the privacy policies of any payment service you use in conjunction with your 918kiss account. 918kiss does not have access to, or control over, the data processing practices of independent third-party financial institutions.
13 Changes to This Privacy Policy
918kiss may update this Privacy Policy from time to time to reflect changes in platform practices, legal requirements, or the services we offer. When we make material changes to this Policy, we will notify active account holders via an SMS to their registered Pakistani mobile number or through a platform notification on next login.
The updated Privacy Policy will be posted at 918kiss.bingo/privacy-policy with the revised effective date. Continued use of the 918kiss platform after the effective date of any update constitutes your acceptance of the revised Policy. If you do not agree with the changes, you should contact us to discuss your options, including account closure.
14 Contact and Data Requests
For all privacy-related enquiries, data access requests, deletion requests, correction requests, or complaints relating to this Privacy Policy, please contact the 918kiss privacy team using the details below:
- Email: [email protected]
- Subject line: Include "Privacy Request — [Your registered mobile number]" for faster routing
- Live Chat: Available 24/7 on the 918kiss platform after login — ask to be connected to the privacy team
- Response time: Acknowledgement within 5 business days; full response within 30 days
918kiss is committed to resolving all privacy-related concerns promptly and transparently. If you feel your concern has not been adequately addressed, you retain the right to escalate to the relevant supervisory authority under the data protection framework applicable to the 918kiss operating jurisdiction.
Continue on 918kiss
Questions About Privacy? We're Here Around the Clock
Our English-language support team is available 24/7 to answer privacy questions, action data requests, and help you manage your 918kiss account settings — including responsible gaming tools and data preferences.
18+ only. Gambling involves financial risk. Please play responsibly. Privacy enquiries: [email protected]